Access the password retrieval system through the Forgot your Password? link on the Control Panel log in page. The password retrieval system requires your account username, which is a seven digit number (e.g., 0012345). The username is in the welcome email you received when you opened the account.
- Click the Forgot your Password? link.
- Enter your account username into the "Username" field and click "Submit."
- An email will be sent to the primary account contact. Click the link in the email (if you do not click the link within 24 hours, it will become invalid).
- When you visit the link a new login page will appear. Enter your username.
- A second email will be sent to the primary account contact containing a randomly generated password. Go back to the log in page and enter the new password.
The first time you log in to Control Panel with the randomly generated password you will be prompted to enter a new password. Entering a new password is optional. You may keep the randomly generated password if you choose to. You will only be prompted to change the password once.
Note that if you repeat steps 1 and 2 at any time a new request will be generated and the first request will be invalidated.
If you fail to receive the lost password messages, be sure to check your spam/junk/bulk email folder, as many spam filters will flag legitimate emails. If you are using spam filters, please whitelist the indsoft.com domain name.
If you do not know your account username, use the Forgot your Username? link on the Control Panel log in page. The username retrieval system requires your primary account email address. Note that you will receive login information for every account associated with the email address that you submit. If you enter an email address that is not associated with an account, you will not receive an email or an error message. We do not provide an "email address does not exist" error for security reasons.
If you do not have access to the primary email address for the account, we will require authentication of account information, typically the answer to the security question that you provided when the account was created. To insure customer privacy we cannot provide any account information without this authentication.
To begin the authentication process, send an email to billing@indsoft.com or support@indsoft.com. Include your domain name, and the answer to your security question in your initial email for speedier resolution. We will reset the account password and send you an email with a randomly generated password. Once you have logged in you can update your primary email contact.