Enable Virus Quarantine

Email Support > Emails Configuration and Management > Antivirus & Antispam
SmarterMail administrators can quarantine outgoing messages that have been flagged as containing viruses by SmarterMail's ClamAV or the Cyren Zero-hour Antivirus add-on for a maximum of 30 days. Quarantining such messages allows administrators to investigate false positives and make appropriate adjustments or notify the developer of the virus scanner, if necessary. 

Follow these steps to enable virus quarantining for outgoing messages:
  1. Log into SmarterMail as a System Administrator.
  2. Go to the Settings area.
  3. Click on Antivirus.
  4. On the Options card, use the Virus Quarantine dropdown to select the number of days to quarantine messages that have been flagged as containing viruses by SmarterMail's antivirus method(s).
  5. By default, messages that have been flagged as containing viruses are moved to a quarantine folder found at the C:\SmarterMail\Spool\Quarantine. To save these messages in a different folder on the server, specify the location in the Quarantine Directory field.
  6. Click Save.
 
Follow these steps to view the contents of a message under virus quarantine:
  1. Log into SmarterMail as a System Administrator.
  2. Go to the Manage area.
  3. Click on the Spool button at the top of the page, then click on the Virus Quarantine tab.
  4. In this section, you can view the messages that have been flagged for containing a virus, attempt to resend the messages, delete the messages from the quarantine or move the message files on the server. 
Article ID: 92, , Modified: 8/9/2019 at 7:20 PM

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